SaferCuts

    General terms

    Last updated: 30/10/2026

    1. Service provider

    SaferCuts is operated by Bosne Invest AB (Reg. 3590826-2), Byvägen 18, 68555 Bosund, Finland. Contact: safercuts@gmail.com.

    2. The service

    SaferCuts offers professional sharpening of knives, scissors and similar edged tools by mail. The customer orders on our website and receives a prepaid knife envelope at home. The knife is mailed in, sharpened and returned in the same envelope.

    3. Formation of contract

    A binding contract is formed when the customer has completed the order and the payment has been confirmed by our payment provider (Stripe). An order confirmation is sent automatically by email.

    4. Prices and payment

    Prices are stated in euros including any value added tax. Payment is made by debit or credit card via Stripe at the time of ordering. The total cost is shown clearly before payment is processed.

    5. Delivery time

    We send an empty padded knife envelope with a prepaid return label within 1–2 business days after confirmed payment. Postal delivery normally takes 2–5 business days. From posting your knife envelope to receiving your sharpened knife: 5 business days. Shipments are made via Posti.

    6. Customer responsibilities

    • Packing the knife safely in the supplied knife envelope according to the instructions (edge protected, secured in the packaging).
    • Dropping off the shipment at a Posti office or pickup point.
    • Not sending knives with significant sentimental or collector's value – for those we recommend personal hand-in to a local sharpener.
    • Ensuring the order details (name, address) are correct.

    7. Right of withdrawal

    Consumers have a 14-day right of withdrawal from the order under the Finnish Consumer Protection Act. Note: once sharpening has begun with the customer's express consent (which happens when the knife is received and work commences), the right of withdrawal ends in accordance with Chapter 6 § 16 of the CPA, since the service has then been performed. Before the knife is received, the order can be cancelled with a full refund – contact us at safercuts@gmail.com.

    8. Liability for damage

    SaferCuts handles every knife with the utmost care. Should a knife nevertheless be damaged during sharpening, the sharpening fee is refunded in full. In cases of obvious negligence on our part, we compensate the documented market value of the knife up to €100 per knife. Never send knives of significant sentimental or collector's value.

    Posti is responsible for the shipment according to its transport conditions. In case of damage or loss in the post, claims are made to Posti. We're happy to help with documentation.

    9. Complaints

    If you are not satisfied with the sharpening, contact us within 14 days of receiving the returned knife. We will re-sharpen the knife free of charge or refund the sharpening fee.

    10. Force majeure

    We are not responsible for delays or failed delivery caused by circumstances beyond our control, such as strikes, postal disruptions, decisions by authorities or natural disasters.

    11. Personal data

    We process personal data in accordance with our privacy policy.

    12. Applicable law and dispute resolution

    Finnish law applies to the agreement. Disputes should primarily be resolved by contacting us. If no resolution is reached, consumers may turn to the Consumer Disputes Board (kuluttajariita.fi) or the EU Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.